Gloaming Tree Surgery are committed to protecting your privacy and the personal information that you provide. This policy explains how we use, share, and protect the personal information that you give us when you use this website or use our services.
Gloaming Tree Surgery
Gloaming Tree Surgery offer a number of services and products for which we collect and process your information in different ways. The following sections provide further details on what information we collect from you, how we use your information and who we share your information with. “Gloaming Tree Surgery/we/our/us” refers to Gloaming Tree Surgery.
What information do we collect?
We collect information about you such as your name, home address, email address, and bank account or payment card details, but we will only collect this information if it is necessary for the purposes outlined below.
How do we use your information?
Gloaming Tree Surgery will process your data on the requirement that it is necessary to fulfil our contract with you when you enquire or purchase a service from us. If you enquire about one of our services, we will use this information to provide you with further details by either post or email. If you purchase one of our products or services, we will use the information you have provided to administer your service. If required, this involves sharing your information with our payment processors and legal advisors. We will retain your information for the duration of our relationship with you and for as long as we are required to fulfil our legal obligations. We review these retention periods on a regular basis to ensure we do not store unnecessary personal information.
In addition to the above we also process your information for the purposes of our own legitimate business interests:
To improve our customer services and obtain your feedback regarding our services
To develop new products and services
To review the effectiveness of our services
To better understand our customers’ decision making processes
To collect debt*
You may choose to opt-out of some or all of the above if possible (opting out is not possible for the items marked with an asterisk) by contacting us.
Occasionally we employ third-party service providers and contractors to carry out our day to day activities and services. All our service providers are carefully considered to ensure they handle your information with care and only for the purposes intended. It may be necessary for us to share some or all your information with these providers, as necessary. We will always minimise the access and ensure data is securely destroyed when it is no longer required by our third-party providers.
We would like to provide you with email marketing from time to time, however, we appreciate that email “spam” has become a problem in recent years. If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products or services by email, unless you have asked us not to do so. If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so. If you decide at any time that you no longer wish to receive email marketing from us, please contact us.
Who do we share information with?
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
Gloaming Tree Surgery are committed to improving our services based on feedback from our clients, any publicly available Social Media discussions concerning Gloaming Tree Surgery or our services will be collected to help us improve our services and monitor the effectiveness of our campaigns.
Under the General Data Protection Regulation (GDPR) you have rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. If you have provided consent for the processing of your data, you have the right to withdraw that consent at any time. You have the right to lodge a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.
How to control and delete cookies
We know that people have concerns about cookies, but we believe that the benefit that you and Gloaming Tree Surgery gain from their proper use is worthwhile. You can delete the files that contain cookies ‐ those files are stored as part of your Internet browser. If you wish to restrict or block the cookies which are set by www.gloamingtreesurgery.com or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its best capability. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual.